Thursday 31 August 2017

According to a Recent Study/Survey … End-of-August 2017 Edition

Can you believe it’s nearly September? This edition of Modern Restaurant Management (MRM) magazine’s “According to a recent study/survey …” research feature includes the impact of a long weekend in the hospitality industry, debunking the retail apocalypse, catering in Saudi Arabia,  U.S. wine consumption and the return to authenticity.

Long-Weekend Flu?

Customers planning to spend the unofficial last day of summer enjoying drinks and snacks on the patio should prepare themselves for longer wait times and diminished service. This is due to a predicted outbreak Long-Weekend Flu, an ailment unique to the service industry.

According to research by Toronto-based tech firm Staffy, 22 percent of service workers are planning to call in “sick” over the long weekend, leading to one of the most far-reaching cases of Long-Weekend Flu this century.

“It’s well documented that a higher-than average number of service workers come down with some sort of debilitating illness during three-day weekends, but fortunately Staffy has a proven remedy for the phenomenon,” said Peter Faist, founder of Staffy. “We have thousands of healthy contractors eager to fill in for these shifts while the permanent workers get much-needed rest.”

The survey also found some surprising additional stats among service workers:

  • 56 percent of restaurant workers prefer to work a standard 9 to 5, Monday to Friday shift, despite far heavier traffic and tips evenings and weekends
  • Nearly  half of respondents (44 percent) would prefer to see tipping eliminated in exchange for a higher, predictable wage
  • 62 percent of hospitality workers are part-time workers pursuing other interests

Caused by regular staffers calling in “sick,” or otherwise dropping shifts on very short notice in order to enjoy the summer’s last long weekend, Long Weekend Flu often causes substantial lost business while also subjecting patrons to long waits for tables, drink, food, and their checks, as establishments scramble to find temporary staff on short notice.

Customer Visits Trending Downward

Customer visits to U.S. restaurants and foodservice outlets remained negative in the quarter ending June resulting in six consecutive quarters of weak traffic performance, reports The NPD Group, a leading global information company. The U.S. foodservice industry has not experienced six quarters in a row of no traffic growth since the recession of 2008-09. The average check at foodservice outlets rose by 2.6 percent — the largest increase in several years — reflecting higher menu prices. 

The vast majority of consumers give restaurants fairly low ratings on affordability compared to other customer satisfaction attributes.

“No doubt the rising cost of a restaurant meal is weighing heavily on industry traffic performance,” said Bonnie Riggs, NPD Group restaurant industry analyst. “The vast majority of consumers give restaurants fairly low ratings on affordability compared to other customer satisfaction attributes.” 

The slowdown in restaurant and foodservice visits is most prevalent at midscale/family dining and casual dining concepts. Midscale registered a 4 percent decline in traffic in the quarter compared to same quarter year ago. Casual dining visits dropped by 3 percent in the quarter, according to NPD’s CREST®, which daily tracks all aspects of how consumers use restaurants. 

Visits also softened for quick service restaurants (QSR), which represent the lion’s share (83 percent) of industry traffic and has been the only driver of industry traffic growth for several years. QSR customer visits were flat in the quarter compared to last year but a steeper decline was offset by traffic growth at QSR hamburger and fast casual restaurants. The QSR hamburger category realized nearly 13 million more visits in the quarter than last year, and fast casual grew traffic by 77 million incremental visits. 

In addition to QSR hamburger and fast casual restaurants, other industry bright spots in the quarter included the continued growth of morning meal visits, up 1 percent in the quarter over year ago, and foodservice delivery, up 2 percent. The quick service segment was primarily responsible for the uptick in morning meal visits. Delivery growth was entirely derived from four restaurant categories: QSR sandwich, QSR burger, midscale, and Asian. 

“Although there were a few performance bright spots this quarter, these visit occasions are not large enough to move the industry in a positive direction,” added Riggs. “Operators will need to be critical in increasing prices and make sure that when they do raise prices the quality of the food and experience is commensurate with their customer’s cost.”  

Debunking the Retail Apocalypse

U.S. retailers are opening 4,080 more stores in 2017 than they are closing and plan to open over 5,500 more in 2018, according to a new research report from IHL Group. The report, Debunking the Retail Apocalypse, was released today and is available here.

The research reviewed over 1,800 retail chains with more than 50 U.S. stores in 10 retail vertical segments. It found that for every chain with a net closing of stores, 2.7 companies showed a net increase in store locations for 2017. 

“The negative narrative that has been out there about the death of retail is patently false,” said Greg Buzek, president of IHL Group. “The so-called ‘retail apocalypse’ makes for a great headline, but it’s simply not true. Over 4,000 more stores are opening than closing among big chains, and when smaller retailers are included, the net gain is well over 10,000 new stores. As well, through the first seven months of the year, retail sales are up $121.6 billion, an amount roughly equivalent to the total annual retail sales of The Netherlands.”*

Highlights of the research include the following:

  • The total net increase of stores for 2017 is 4,080, including retail and restaurants. Core retail segments will see a net gain of 1,326 stores, while table-service and fast-food restaurants are adding a net of 2,754 locations. In total, chains are opening a net 14,239 stores and closing 10,123 stores.
  • 42 percent of retailers have a net increase in stores, only 15 percent have a net decrease, and 43 percent report no change.
  • The three fastest growing core retail segments are mass merchandisers such as off-price retailers and dollar stores (+1,905 stores), convenience stores (+1,700 stores) and grocery retailers (+674 stores). 
  • Specialty apparel retailers are seeing the largest number of closings, with a net loss of 3,137 stores. Yet, for every chain closing stores, 1.3 chains are opening new stores.
  • When it comes to chains shuttering stores, only 16 chains account for 48.5 percent of total number of stores closing.  Five of these chains (Radio Shack, Payless Shoesource, Rue21, Ascena Retail and Sears Holdings) represent 28.1 percent of the total stores closing.

“Without question, retail is undergoing some fundamental changes. The days of ‘build it and they will come’ are over,” added Buzek. “However, retailers that are focusing on the customer experience, investing in better training of associates and integrating IT systems across channels will continue to succeed.”

Debunking the Retail Apocalypse was underwritten by AT&T, Cayan, Fujitsu, Aptos, Level 10, Adspace, and Veras Retail. The research report began with the review of 2,400 retail chains operating in the U.S. from the IHL Sophia Data Service, then was narrowed down to 1,804 chains with 50 or more stores. The growth in stores were counted at net gain or loss per chain, and each retailer was evaluated if their net number of stores increased or decreased. If positive, IHL counted the net increase. If negative, it was counted as net decrease. Data was not calculated within a retailer’s portfolio. Thus, a retailer that opened 10 stores and closed 2 was counted as +8. 

Catering in Saudi Arabia

Saudi Arabia has seen growing number of tourist majorly for religious purpose which has facilitated growth in the hospitality sector. Furthermore, the government has taken initiative to develop the infrastructure in the country. This has led to growing demand in construction sector and hospitality sector which majorly includes Hajj catering and hotels.

Use of digital platform in the Saudi Arabia Catering Services Market has helped in making the whole process simpler, transparent and more effective. Major companies are using technology to monitor the procurement process to control the quality standards, manage inventory and storage facilities and reduce wastage by using appropriate equipments and proper estimation of food to be produced for a certain event.  

Government authorities such as SFDA have laid down guidelines and regulations to monitor the quality of catering services provided in schools, hospitals and labour camps in order to avoid food poisoning and inculcate healthy eating habits.  

Saudi Arabia Catering Services Market has seen development in the last five years with the implementation of Saudi Arabia 2030 and National Transformation Program which focused on developing the infrastructure of the country. As construction activities increased it aided the growth of catering services in labor camps. The industrial and hospitality catering sector has accounted for the largest revenue share in 2016. Growing population, need for the development of a robust transport network, government emphasis on the development of renewable energy infrastructure and strong growth of the non-oil sector have augmented the demand for housing, industrial/commercial construction. The industrial and construction sector has been dominated by expatriates who mostly remain alone. Such employees demand catering services for 3 meals a day at competitive prices. Religious cities such as Makkah, Jeddah and Madina receive millions of religious tourists every year that rely on catering companies for three meals a day during their stay in Saudi Arabia. With the advent of internet, customers are now more knowledgeable about different cuisines and are demanding a fusion menu. This has been supported by increased smartphone penetration which has made the process simpler.

U.S. Wine Consumption Increases

The U.S. wine market, the largest in the world, continued to show strength in 2016 growing 2.4 percent to 341.1 million 9-liter cases led by a 6.6 percent upsurge in the consumption of total sparkling wines, according to the Beverage Information Group’s 2017 Wine Handbook.  A strong U.S. economy, employment and wage gains, and larger discretionary incomes all contributed to the category’s growth.

Total domestic wines accounted for 76.8 percent of the wine category, up slightly from last year.  The number of U.S wineries also continued to grow, topping almost 8,300, up 4 percent.  California, the largest wine producing state, continued to capitalize on the increasing popularity of its premium and super-premium wine segments in 2016.  Wines produced in Oregon and Washington also continued to show promise as consumers are demonstrating their willingness to explore wine beyond the California segment.  

The premiumization trend in the wine market has not slowed but rather continued to evolve in 2016.  Consumers continued to seek premium and high-end brands to enjoy at home and in on-premise venues. Sales of wines priced under $10 weakened again this year with wines in the $10 to $20 range thriving.  In fact, many major brands had trouble staying top of consumers’ mind as was also the case last year.  Smaller brands are becoming more attractive as word of mouth and social media platforms create unique awareness that is not found in traditional advertising mediums. 

Table wine grew to 309.4 million 9-liter cases, a 2.2 percent increase over 2015, as reported by the 2017 Wine Handbook.  The champagne and sparkling wine category grew for its 15th consecutive year to 22.1 million 9-liter cases, up an impressive 7.8 percent.  Domestic sparkling wine reached 11.9 million 9-liter cases resulting in a 5.2 percent increase in volume, continuing an eleven-year growth streak.

The Authenticity Trend

More consumers are seeking out food that is made with integrity and respect for culinary traditions…  No matter what cuisine is being offered, consumers increasingly expect that food to be true to its roots and culture.
 
So proclaims a new white paper from Coast Packing Company, the West’s leading supplier of animal fat shortenings lard and beef tallow.  The document – Return to Tradition: Renovate Your Menu with Authentic Ingredients — details how animal fat shortenings can improve profit margins and enhance flavor and quality, while meeting growing consumer demand for authenticity, health and sustainability. 
 
“One simple, easy and economical way to increase the authenticity of many ethnic cuisines as well as American comfort foods is to switch from vegetable oils to natural animal fat shortenings, such as lard and beef tallow,” writes Coast Packing Corporate Chef Ernest Miller, author of the white paper.  “In addition to enhancing the bottom line, heritage fats are on trend for flavor, wellness and sustainability.”
 
Underlying the Coast white paper are three lessons for the restaurant sector, Miller said:

  • Consumers are demanding authenticity
  • Animal fat shortenings enhance quality naturally
  • Animal fat shortenings are more sustainable​

“Consumers do not want insipid, watered down, banal versions of a cuisine; they want to embrace and celebrate that cuisine,” he said.  “Rather than generic versions of a nation’s culinary arts, diners are seeking out more authentic, local variations – not just Mexican food, but Oaxacan dishes or other regional specialties.  Even when the menu being presented mixes and matches elements of cuisines for nouvelle or fusion effects, diners assume that the ingredients will reflect the essence of the dishes that were the inspiration for the synthesis.”
 
As the Coast white paper explains, customers would rather a restaurant incorporate authentic ingredients and provide a faithful experience of a culture’s food than dispense the mere simulation of a dish:  “And those who can provide patrons with an authentic experience earn their trust and build a relationship with their consumers for the long-term.”
 
According to Coast Packing CEO Eric R. Gustafson, this reverence for tradition isn’t simply a search for historical accuracy – it’s a quest for flavor.  “There is a reason certain ingredients are traditional — they provide better taste and quality than the non-traditional alternatives,” he said.  “That is how they became traditional in the first place.  And with 95 years in the business, we at Coast know a little bit about tradition.”
 
To download a copy of the Coast Packing Company white paper,  click here.
 

Michigan Restaurants Report Optimism

The Michigan Restaurant Association (MRA) released its second quarter research report tracking economic and demographic trends within the restaurant industry on a statewide basis.  The survey, conducted by independent research firm Cleveland Research and distributed to MRA’s nearly 4,500 members, suggests improved sales in the second quarter and confidence that sales growth will continue the second half of the year.  

Highlights from the Q2-2017 Trends Report include the following:

  • Sales across Michigan restaurants increased by 3.2 percent in the second quarter of 2017, an improvement from the first quarter, but still behind 2016 growth rates.
  • Optimism abounds as a robust 71 percent of respondents expect same-store sales growth to be better in the second half of the year.
  • After 18 months of stable to deflationary food prices in the industry, costs appear to be increasing as survey respondents reported a .5 percent increase in food costs as a percentage of total sales.

Additional findings suggest a healthy Michigan economy, with unemployment rates plummeting below five percent, has made staffing a primary concern for restaurant owners.  The lack of supply combined with significant industry demand is driving wage increases as labor costs continue to outpace 2016 figures for the second straight quarter. 

“The restaurant industry in Michigan bounced back in the second quarter with year-over-year sales growth nearly doubling lackluster sales growth figures in the first quarter,” said MRA President & CEO Justin Winslow.  “While this is great news, the industry is still under significant pressure from rising labor costs and what appears to be the end of flat commodities prices.”

 

Foodservice Disposables Market

Technavio’s latest market research report on the foodservice disposables market in the US provides an analysis on the most important trends expected to impact the market outlook from 2017-2021. Technavio defines an emerging trend as a factor that has the potential to significantly impact the market and contribute to its growth or decline.

 

According to Manu Gupta, a lead analyst at Technavio for food serviceresearch, “The growth of the foodservice disposables market in the US will be driven by various factors, such as the growth of online channels for delivery of food and beverages. Increase in the number of international tourist arrivals will also drive the growth of the foodservice industry and the market for foodservice disposables.”

 

The top three emerging market trends driving the foodservice disposables market in the US market according to Technavio research analysts are:

  • Use of UV-cured ink on disposables
  • Increase in use of recyclable plastic for foodservice disposables
  • Growing market for biodegradable foodservice disposables

Use of UV-cured ink on disposables

Most foodservice providers use foodservice disposables made from paper and plastic. These are cups, plates, trays, and containers have customized prints and designs, including the name and logo of the foodservice establishment. For instance, McDonald’s, Burger King, KFC, and Dunkin’ Donuts provide beverages in paper and plastic cups with custom prints on them. Similarly, leading cafés such as Starbucks and Tim Hortons also have their prints on their disposable cups for beverages.

Due to versatility and wide applicability, solvent-based inks are generally used by most manufacturers of foodservice disposables. However, solvent-based inks have downsides like they emit VOC and are harmful to human health and atmosphere. UV-cured ink contains little or no VOC because it does not contain heavy metals that can be harmful to humans and the environment. Thus, some foodservices disposables vendors have started using UV-cured ink with the objective of either reducing VOC or eliminating the need to report them. During the forecast period, it is expected that use of UV-cured ink will rise significantly and may drive the growth of the market.

Increase in use of recyclable plastic for foodservice disposables

Plastic is known for its property of slow degradation, which takes approximately 100 years to 1,000 years. This raises concerns among environmentalists as the plastic-based foodservice disposables segment has the largest market share in the foodservice disposables market in the US.

“Increasing focus on the benefits of recyclable plastic and waste management may encourage many vendors to enter such activities during the forecast period. For instance, Anchor Packaging recycles almost 100 percent of its raw materials, and its plastic-based foodservice disposables are made from PETE, which is the most recycled packaging material in the US,” says Manu.

Packaging Resources also manufactures plastic containers from recycled bottles. Further, end-users are also using plastic-based foodservice disposables that are manufactured from recycled content. For instance, 30 percent of packaging material used by Dunkin’ Donuts is made from recycled content, and 100 percent of its packaging material is recyclable in nature such as cups, lids, wraps, and trays.

Growing market for biodegradable foodservice disposables

Environment pollution is a major issue for environmentalists and various government agencies. For instance, approximately 40 billion pieces of disposable cutlery, around 115 billion disposable cups, and around 30 billion disposable plates are sold in the US. Many laws and regulations, such as Pollution Prevention Law or P2 Law, have been framed with respect to this. To overcome this issue and reduce the carbon footprint, some manufacturers have started producing disposable products using plant fiber and pulp, which are 100 percent compostable in nature.

GreenGood USA, International Paper, Packnwood, and Sabert are some companies that manufacture disposable products using compostable materials. Similarly, foodservice providers are also focusing on reducing the carbon footprint. McDonald’s, by 2020, aims to operate with 100 percent fiber-based packaging from certified or recycled sources.

 

Worldwide Cost of Meat

Online catering marketplace, Caterwings, conducted a study regarding the global price of basic food items, as preliminary research ahead of their expansion into foreign markets. The research highlighted in particular that the cost of meat around the world is remarkably varied. To share these insights, Caterwings have released the 2017 Meat Price Index, which details the cost of meat in over 50 countries worldwide. The study revealed that Switzerland has the highest meat prices, at 141.9 percent more expensive than the average cost worldwide, followed by Norway (63.7 percent more expensive) and Hong Kong (61 percent more expensive), while Ukraine has the least expensive meat prices, at 52.3 percent less expensive than the average cost, closely followed by Malaysia (50.3 percent less expensive).

To give some perspective to the data, the affordability of meat in each country was calculated to reveal the relative number of hours a person on minimum wage must work to buy each type of meat. The findings confirmed that not only does the price of meat vary massively from country to country, but there is also an enormous disparity in its accessibility for people all around the world.

To create the Index, Caterwings looked at the top meat producing and consuming countries around the world focusing on beef, chicken, seafood, pork and lamb. After reviewing hundreds of food retailers, the data was compiled by analysing meat prices in these countries’ top cities, which needed to account for at least 25 percent of the total population. The Index is then ranked by the deviation percentage—this shows how comparatively affordable or expensive each meat type is in each country, in comparison to the global average cost.

“What began as a simple catering cost price Index for market research has raised some important questions.” commented Caterwings Managing Director Susannah Belcher. “It is clear that international inequality exists, and as the world begins to rethink the implications of globalisation, this study clearly demonstrates that food prices ought to be on the agenda.”

High Demand for Seafood

Seafood is in higher demand than ever before, with 82 percent of Americans adding salmon, shrimp and tilapia to their lunch and dinner plates. However, they won’t settle for just any seafood. They want to know where it’s coming from and that it was sourced responsibly, according to a June 2017 Cargill Feed4Thought consumer survey.

The survey, which polled more than 1,000 U.S. residents, found that 72 percent of American consumers believe seafood is important to their health and nutrition. Eighty-eight percent of those same consumers are willing to pay more for seafood that is certified as sustainably and responsibly sourced. This especially appeals to the younger generation, with 93 percent of millennials agreeing they are willing to pay more.

“The majority of American consumers believe seafood is important to their health and nutrition, but they also want to have peace of mind as to where it came from – and that’s where we can play an integral role,” said Einar Wathne, president, Cargill Aqua Nutrition. “We are committed to delivering healthy seafood for future generations, and we know we must do this in a way that is responsible and meets consumer preferences.”

 

“It is important that the seafood industry earns consumer trust,” said Avrim Lazar, convener of the Global Salmon Initiative (GSI). “That’s why we work very hard to meet third party, rigorous certification standards. Consumers deserve independent assurance that the seafood they eat is sustainable and responsibly sourced.”

The survey also found:

  • Out of the five seafood options given, 47 percent of Americans prefer shrimp (the majority).
  • Eighty-four percent of Americans trust that their seafood is sourced in a safe and responsible way.
  • Seventy percent of Americans say where and how their seafood is sourced impacts their purchase decision.
Tech-Savvy Millennials

orderTalk, Inc., released a research report on Millennials and their tech-savvy food ordering habits and views. The report reveals that 79 percent of Millennials (ages 18-34) have ordered takeout via a website or app, which is 29 percent more than the older U.S. adult population (ages 45+).

 

“While we know that Millennials have grown up with technology and are naturally inclined to use it regularly, the survey results shed light on the level of frustration they feel for lagging restaurant online ordering technology,” said orderTalk CEO Partick Eldon. “This information is something restaurants shouldn’t ignore when evaluating their current online ordering systems.”

 

To support this, the survey statistics revealed that Millennials are 26 percent more likely to wish it were easier to order takeout digitally than Americans ages 45 and older (70 percent versus 44 percent). The study also reported that 69 percent of Millennials who have ordered takeout digitally have abandoned a digital order, and the most common reason was because the website/app was not functioning properly (35 percent).

 

“Online food ordering has become a way of life,” noted Eldon. “However, merely having an online ordering presence isn’t enough today. Restaurants must offer customers a brand-integrated, easy-to-use online ordering platform that works seamlessly to meet a discerning consumer demand.”

 

The research report is the result of a 2017 online survey conducted on behalf of orderTalk by Harris Poll among 2,246 U.S adults.

 

A wide-ranging analysis of the survey results can be found by downloading the full 2017 orderTalk Online Ordering Usage Report here.

 

Ice Cream in China

Ice cream remains a popular summertime treat for many and new Mintel research reveals that consumption of the sweet indulgence is on the rise. Today, half (49 percent) of urban Chinese consumers* say they eat ice cream at home as a snack, compared to four in 10 (39 percent) who said the same in 2015. Meanwhile, 39 percent of urban Chinese consumers report eating ice cream as a dessert this year, compared to just over one in four (28 percent) who said the same two years ago.

 

Overall, the ice cream market in China has seen a decline in retail volume, with a CAGR (Compound Annual Growth Rate) of -1.6 percent between 2014 and 2016. However, the total retail market value is on the rise due to consumers trading up for new formats and flavours.

 

Better-for-you options are among the more popular premium features; 59 percent of urban Chinese consumers are willing to buy ice cream products that feature a ‘100 percent natural/no additive’ claim, especially among soft-serve ice cream users (68 percent). What’s more, consumers aged 30-39 say they are willing to pay more for ‘100 percent natural/no additive’ products (65 percent compared to 59 percent of consumers overall).

 

Cheryl Ni, Food and Drink analyst at Mintel said, “Urban Chinese consumers are paying more attention to their health, while still looking for opportunities for indulgence, which should not be compromised. Given the fact that more consumers today are eating ice cream as a snack or a dessert at home compared to previous years, family-size tubs or multipack offerings will have further opportunities. Also, there is scope for ice cream to be positioned as ‘mood food’, allowing consumers—especially the younger generations—the ability to soothe life’s stresses away as they indulge in a treat while paying a premium price for it.”

 

Meanwhile, declining consumption appears in both retail and non-retail channels. Mintel research indicates that the percentage of ice cream non-users has risen from 4 percent in 2012 to 11 percent in 2017. In all, purchases at retail channels (net) (76 percent) is lower than non-retail channels (net) (93 percent), with the number of urban Chinese consumers who bought ice cream from supermarkets/hypermarkets declining from 85 percent in 2012 to 52 percent in 2017. Similar declines can be seen at grocery retailers, which dropped from 42 percent to 12 percent in the same time period.

 

All that said, the market has experienced significant growth in online channels, including online brand stores (eg. official store in Tmall), increasing from 3 percent to 16 percent between 2012 and 2017. Mintel research indicates that this growth is driven by high earners** who are more likely to be fans of online channels (23 percent).

 

“Shopping for ice cream products from online retailers is usually more expensive given the cost of cold chain delivery. However, we are seeing a growing number of imported ice cream brands available in online stores, providing more premium choices for consumers with a higher spending power,” she noted.

 

More Chinese consumers in tier one cities claim to eat packaged ice cream as a snack during their leisure time, especially those located in Shanghai (57 percent vs 49 percent of consumers overall). On the different occasions for eating ice cream that is made on-the-spot, consumers in Shanghai show a higher interest in this format when they are hanging out (54 percent, compared to a total 47 percent) or when they are craving something sweet (41 percent, compared to a total 34 percent). When it comes to location, ice cream parlours, dessert shops and coffee shops seem to be their favourite spots for eating ice cream.

 

Finally, it appears that young urban Chinese consumers aged 20-24 are particularly interested in value-added features, such as ‘edible containers that taste good’ (42 percent), ‘customised flavours/shapes’ (35 percent) and ‘innovative packaging’ (33 percent). Products with clean label claims and added nutrition will encourage trading up in this category. In the meantime, healthier versions should not compromise indulgence, especially for tier one Chinese consumers.

 

“The shift in consumption occasions redefines the ice cream market which is no longer an alternative to a cooling drink, but an indulgent treat that can bring a sense of enjoyment and happiness. Consumers in tier one cities prefer healthy versions of ice cream, but they don’t want to compromise on enjoyment, and this is why manufacturers should optimise recipes to achieve a balance of both,” Ni concluded.

Avocados on the Brain

Tufts University released results of a study linking eating avocados to helping improve cognitive brain function in older adults, news especially relevant to Hispanics who have been found to have the longest life expectancy rate in the U.S.1  Published in the journal Nutrients and supported by the USDA and the Hass Avocado Board, the research tracked how 40 healthy adults ages 50 and over who ate one fresh avocado a day for six months experienced a 25 percent increase in lutein levels in their eyes and significantly improved working memory and problem-solving skills.

Lutein is a type of carotenoid antioxidant, or pigment, commonly found in fruits and vegetables already widely accepted to have a role in preserving eye health and now increasingly thought to have a positive impact on brain health as well. As study participants incorporated one medium avocado into their daily diet, researchers monitored gradual growth in the amount of lutein in their eyes and progressive improvement in cognition skills as measured by tests designed to evaluate memory, processing speed and attention levels. In contrast, the control group which did not eat avocados experienced fewer improvements in cognitive health during the study period.

“The results of this study suggest that the monounsaturated fats, fiber, lutein and other bioactives make avocados particularly effective at enriching neural lutein levels, which may provide benefits for not only eye health, but for brain health,” said Elizabeth Johnson, Ph.D., lead investigator of the study from the Jean Mayer USDA Human Nutrition Research Center on Aging, at Tufts University. “Furthermore, the results of this new research reveal that macular pigment density more than doubled in subjects that consumed fresh avocados, compared to a supplement, as evidenced by my previous published research. Thus, a balanced diet that includes fresh avocados may be an effective strategy for cognitive health.”

“Tuft’s findings that eating avocados is linked to a positive impact on memory is one more reason to enjoy healthy avocados daily. It’s especially good news for Hispanic households where avocados are already so popular and older generations are culturally central to the core family unit,” said Emiliano Escobedo, Executive Director of the Hass Avocado Board. “More research is needed in different populations with different amounts of avocado to better understand the connection between avocados and brain health.” 


According to a Recent Study/Survey … End-of-August 2017 Edition posted first on happyhourspecialsyum.blogspot.com

Wednesday 30 August 2017

Abandoning Multichannel Marketing Efforts in Favor of a ‘Mobile First’ Strategy

In the 1980’s, restaurants used just three marketing channels: phone, postal mail, and print ads for promoting their brick and mortar stores. Rapid progress in consumer tech has brought many new opportunities to reach customers today, via new personal mobile devices and marketing channels, including email, websites, and mobile apps.  As consumers began to use multiple devices and different channels, restaurants faced the perplexing problem of how to make sure that all these channels communicate and complement each other to give people the smoothest experience. To meet the challenge, some businesses developed a multichannel marketing strategy.
The 2000’s Multichannel Marketing
The different channels in a multichannel approach include SMS text messages, email and postal mail, and even plastic cards as a customer loyalty and discount tool. As a part of this strategy, consumers use many different channels to connect with a brand. However, the channels are not combined and are utilized separately by restaurants, and sometimes by different teams. 
For example, a brand uses web-based ordering, sends emails and text messages, and then offers plastic loyalty cards. This approach has its obvious advantages, such as creating multiple interactions to reinforce a brand message. However, it requires a lot of effort from the marketing team to keep all the wheels turning. They need to orchestrate different marketing channels and micro-campaigns and synchronize all touch points with their customers to effectively engage them. Might there be a better way?  
It’s 2017: Time for a Mobile-First Focus
According to comScore’s recent Cross Platform Future in Focus report, in the U.S. the average adult (18+) spends two hours, 51 minutes on their phones per day. Many of today’s younger consumers, particularly Millennials and Generation Z, use their smartphones for almost everything — searching for nearby restaurants, looking through menus, checking reviews, hunting for special offers, making orders and payments. That is why restaurant owners want to get their messages front and center with the smartphones their customers have in their hands.
Instead of using multiple marketing channels, brands can converge to mobile, and switch to a “all in one” mobile app solution. Businesses in the quick-service restaurant industry have started following the mobile trend and are launching their own apps, realizing that a well-planned mobile strategy can help them boost company’s profits through more effective customer engagement that they can track.
The Power of the Integrated Mobile App Channel
In case you are not sure why it’s worth making mobile your primary customer communication channel, instead of using multiple marketing channels for different goals, here are six benefits of going down the path of mobile-first focus.
‘The Brand in their Hand’
Everybody has a smartphone, and they bring it with them, making it a highly personalized tool. With a mobile app installed on your customer’s phone, you can have the “brand in their hand.” In terms of brand awareness, an app is more efficient, as compared to the a website, because it provides the easiest way of exposing consumers to your brand at least once a day. People may not even use your app every single day, but as long as they have your app installed, it serves as a constant reminder of your brand, since they see your app icon almost every time they use their smartphones.
Right Message, Right Time, Right Place
Only a mobile app provides marketers with the opportunity to connect with their customers at the right time, in the right place, via the individual message. If done right, push messaging can lead to 10-50 percent conversion from your hyper-targeted campaign. With push messages, you can inform your guests about special offers in your restaurant, send them birthday greetings, and offer some incentives, encouraging them to visit your place.
 
According to the survey done by Responsys, nearly 70 percent of consumers enable push notification from their favorite brand’s apps. With web-based communication, emails are often read at the wrong time. What is more, mobile apps have opened new frontiers in location-based marketing. Due to geo targeting, you can communicate with your customers based on their geolocation.
Data Collection
A mobile app allows you to collect priceless data about your customers to get insights into their demographics, behavior, habits, and preferences. With this wealth of information you can segment your guests and send them targeted messages. With an integrated mobile app solution, all data is collected in one place, eliminating the need to synchronize all data that is acquired from many channels.
New Stream of Conversions
Mobile apps provide a great medium to push users down the conversion funnel. As mobile apps allow to run more targeted campaigns, marketers can use apps to tap specific users in the funnel. In the retail industry, app mobile shoppers are more engaged and are more likely to convert than web-based users. According to Criteo’s Q4 2015 State of Mobile Commerce Report, app-conversion rates were 120 percent higher than mobile browser conversions and 20 percent higher than desktop conversions. Restaurant owners can take advantage of an app-centric mobile strategy as well. By implementing an in-app ordering feature, you can provide a more convenient experience to your guests and enable them to make orders on the go. Consumers who make orders online tend to purchase more, since they have more time to decide.  
The True Value of Loyalty
With all that noise out there, including flyers, coupons, billboards, website banners, social media ads, and emails, businesses are losing their influence on customers who have very low patience and short attention span. Therefore, it can be very hard to reach out to them through the large amounts of advertising. On the other hand, most customers are welcoming mobile app loyalty programs. These programs don’t involve a time-consuming process of registration and take up additional space in your wallet, pocket, or purse, as opposed to plastic loyalty cards. Mobile app loyalty programs encourage your customers to spend more. Only a mobile app provides your guests with the easiest way to purchase items right after receiving the personalized reward. When a special offer is delivered via the push message to your client’s mobile app, they have it right at their fingertips and are just one click away from using this offer in-store.  
Social Sharing
You can integrate social media platforms into your restaurant’s app to collect more reviews that your happy customers leave. It’s a great opportunity to leverage word-of-mouth marketing and accumulate social proof around your brand by getting people to share their positive experience on social networks. To encourage your guests to recommend your brand, you can give them additional rewards points for that. Also, you can add an ability to share content from your app news feed on social media directly from the app.
The Future of Mobile Apps
The explosive growth in the mobile app market isn’t likely to end. More restaurants are jumping on the mobile app bandwagon to make sure their guests have a convenient, fast, and pleasant experience, when making a purchase.A key advantage of a mobile-first strategy is that it allows for a consistent communication through just one channel, which is beneficial for both your customers and your restaurant. It is difficult to provide your clients with the same experience though different marketing entities. You need to make sure that every channel you use delivers a message that effectively engages your audience. Using multiple marketing channels lead to increased cost and difficulties of determining which channels and campaigns contributed to conversions and sales. On the other hand, with an integrated mobile app solution, restaurant owners don’t have to spend a large amount of financial, time, and human resources to manage and coordinate different channels and measure the results. 

Abandoning Multichannel Marketing Efforts in Favor of a ‘Mobile First’ Strategy posted first on happyhourspecialsyum.blogspot.com

Seoul Taco Grows and Toasty Awards Make Debut

Monday 28 August 2017

MRM EXCLUSIVE: What Happens to Your Tickets When the Internet Goes Down?

At the heart of any business is the point of sale — it’s one of the most integral but somewhat tenuous parts of running any business. Unfortunately, it takes just one outage — of internet connectivity, of the POS service provider, or of any third parties used for payment processing — to bring it all crashing down. Understanding the cause of any outage and how to troubleshoot are pertinent to maintaining exemplary service during such incidents. Lengthy outages disrupt employee productivity and can result in lost tips and lower overall revenue because of slower turnaround times and dissatisfied guests.
 
North American companies have cited losses of up to $700 billion annually as a result of IT outages. In 2015, Starbucks reported a loss of several million dollars within just a few hours of a point of sale system failure. As more restaurants shift to cloud-based platforms to manage POS logistics, preparedness for service interruptions is critical.
 
As more restaurants shift to cloud-based platforms to manage POS logistics, preparedness for service interruptions is critical.

Outages and other disruptions in connectivity and technology failures are inevitable. However, restaurateurs can take certain steps to be proactive and combat the extent of repercussions due to these incidents. These steps include training key staff to become familiar with incoming internet wiring, access points, and routers, as well as other mission-critical networking. Other options include having a commercial internet connection plan, which includes more powerful and resilient connections intended to support high-volume, mission-critical solutions compared to a home connection.

Although one can use best practices to reduce the risk of internet disruptions, these things are not always entirely preventable, and it’s necessary to have a documented, practiced backup plan in place. Having staff members who are competent in using the system in offline mode is critical. Make sure staff members are well-versed in the documented plan and able to continue when there is a disruption by conducting periodic drills.

Lastly, not all restaurant POS vendors are created equal, so it’s important to do some background research on vendors. Find one that will provide the support you require through internet disruptions. Be sure to access and look through any records of how the vendor has handled past incidents. You can inquire about its status page to review this information. It should display a good history of regular updates. Lack of updates in the Apple’s app store (for iOS) and Google Play (for Android) are indications that the specific vendor doesn’t devote enough resources to stability and security — this is a warning flag.

The vendor should also have clear, precise documentation regarding offline mode that ensures, at the very least, that it accepts credit cards and split checks and can fire kitchen tickets during outages. Most importantly, it is essential to have open communication channels with the vendor so it can notify you immediately of any incidents and can provide you with phone and chat support during these situations.

Having a supportive restaurant POS vendor, proactively planning for disruptions, and preparing to work in offline mode will ensure these disruptions will only be small hiccups in the business day as opposed to major complications.

 


MRM EXCLUSIVE: What Happens to Your Tickets When the Internet Goes Down? posted first on happyhourspecialsyum.blogspot.com

KFC’s Virtual Reality Training and From Bologna to Santa Monica with Fresh Pasta

Friday 25 August 2017

MRM News: The Evolution (and Elevation) of Stadium Food

The food choices are not limited to hot dogs, peanuts and Cracker Jack at stadiums these days.

Fine food purveyor Dean & Deluca has become an Official Sponsor of the U.S. Open, reaching a multi-year agreement through 2022. This follows its partnership with the PGA Tour, a six-year agreement through 2021, and support of the 2017 Northern Trust tournament.

Aramark provides  food and beverage service to more than six million football fans each year  at 10 NFL stadiums, serving more football fans than any other hospitality company. Aramark partners with 14 National Football League teams to provide food and beverage, retail and/or facilities services- Baltimore Ravens, Chicago Bears, Cincinnati Bengals, Cleveland Browns, Denver Broncos, Houston Texans, Kansas City Chiefs, Minnesota Vikings, New York Giants, New York Jets, Philadelphia Eagles, Pittsburgh Steelers, Seattle Seahawks and Tampa Bay Buccaneers. Aramark will be the exclusive food and beverage and retail provider for Super Bowl LII at U.S. Bank Stadium.

“Food plays a huge role in any stadium event, and is an integral part of what makes the stadium experience come to life,” said Carl Mittleman, President of Aramark’s Sports and Entertainment division. “This NFL season, we elevated stadium classics by listening to our fans and introducing new menu concepts we are proud to serve on game day.”

This year, they have an #AllDayBrunchin menu features the classic tastes of everyone’s favorite weekend meal, all with the portability of a traditional stadium meal, vegan and vegetarian options, edible cookie dough, Shake Shack and more. At Arrowhead Stadium, there’s Zoom Food featuring customer-facing, self-ordering kiosks deigned to improve guest experience and speed of transaction time.

In addition to these new menu items and concepts, Aramark partners with premier restaurateurs and top local and celebrity chefs, including seven James Beard Award winning chefs, who will be introducing new offerings at stadiums this season. Among Aramark’s culinary partners are Andrew ZimmernChris ShepherdDavid MortonGavin KaysenGrady SpearsJimmy Bannos Jr.,Jonathon SawyerMarc VetriMichael SymonRocco WhalenRonnie Killenand several other celebrity chefs from across the country.

MRM News visited with the New York Jets at MetLife Stadium to learn about the elevated menu that is making it a destination for food, not just a football. 


MRM News: The Evolution (and Elevation) of Stadium Food posted first on happyhourspecialsyum.blogspot.com

Best Fast Food Value Menu Deals

Fast food offers great value for money, but some offer much more bang for your buck than others, making it easy to head out to a restaurant with just a few dollars in hand. In fact, taking just $5 dollars to certain fast food restaurants will allow you to get a seriously good meal, often […]

The post Best Fast Food Value Menu Deals appeared first on HappYHourSpecialsYuMM.


Best Fast Food Value Menu Deals posted first on happyhourspecialsyum.blogspot.com

Five Ways to Empower Restaurant Managers to Make Better Decisions

Management retention is the single most important factor in running a successful restaurant, beating out product, concept, segment or size.

That fact comes courtesy of recent research from TDn2K that showed how solving the issue of management retention could in turn solve many of the other problems restaurants face.  In other words, increase management retention, and as a result, you will drive cost savings, reduce employee turnover, increase customer satisfaction, improve revenue and raise morale.

So how can restaurant owners help retain their top managers? By empowering managers to make better decisions about the following through the use of technology, tools and training.

Make it Easier to Make the Schedule

On average, restaurant managers spend approximately four hours per week on writing schedules. And even once the schedule is written, the scheduling process never really ends. Managers face —not when there are endless phone calls, texts, emails and sticky notes to contend with, all an effort to communicating some change to the schedule. Online scheduling reduces the time it takes a manager to create a schedule by 75 percent because they can copy past schedules and make tiny tweaks instead of starting from scratch each time. And when it comes to changes, employees can request edits or time-off through an app, giving managers one-click approval and a bird’s eye overview of the schedule with real-time updates.

Cut Costs, Optimize Labor

 When employees are able to clock-in however early they arrive or wait and clock-out a while after their shift ends, the bottom line takes a hit. On average, approximately 15 to 20 percent of a restaurant’s staff will clock in at least 10 minutes early each day, wreaking havoc on overtime and labor hours paid out. It’s harder to effectively manage a schedule and adapt to weekly fluctuations in staffing needs  with employees  clocking-in or out outside of their designated shifts and driving up unbudgeted labor costs. Integrated POS systems and labor management tools alleviate this burden by allowing managers to set up rules in the back end. For example, managers have the option of forced clock-outs at the end of a shift or only allowing an employee to clock in five minutes before the start of their shift. These rules give the power back to managers to get the actual schedule closer to the schedule they write.

Give Them Tools to Manage Complexity

Regulation remains a fact of life in the restaurant industry, and sometimes it seems as if new regulatory hurdles are cropping up daily. As an industry that has a long history of employing minors, restaurants have to monitor these younger employees much more closely than their over-18 counterparts because of minor employment regulations. Customizable scheduling platforms give managers the option to input all the regulations about employing minors so when creating the schedule, the platform does the work for them by letting them know when they’re close to hitting the weekly ceiling of hours and ensuring that an adequate number of breaks and meals are scheduled. The local school calendar can even be input into the platform, so managers know exactly when summer break begins.

Remove the Risk of Risk

One reason managers end up burned out is because of the sheer number of metrics and data they are required to keep tabs on at any given moment. Technology-based tools like HotSchedules offer managers a simple route to cultivating best practices in store scheduling and also streamlines metrics and tracking into one platform. Through these tools managers can engage with staff across messaging, track compliance (minor laws, meal and break planning, overtime, etc.) and certifications (food safety and alcohol service certifications, etc.), check time-off and availability, integrate weather and make adjustments based on forecasts.

Enable Managers with Better Insights

Restaurant owners can empower managers by acknowledging that they need help. Managers need a solution in the form of an intelligent restaurant operating system that can help them plan and execute the expected while also equipping them to deal with the unexpected when it inevitably arrives. By engaging staff where they live—on their smartphones—a technology-based restaurant operating platform alleviates headaches for managers through the creation of a higher-performing staff, which leads to greater consistency in service. Also, with better performance comes higher morale and, ultimately, higher retention, across employees and managers alike.


Five Ways to Empower Restaurant Managers to Make Better Decisions posted first on happyhourspecialsyum.blogspot.com

Finnish Your Dinner and Aramark Launches Plant-Based Training

Thursday 24 August 2017

Restaurant Marketing Ideas for September (Infographic)

When thinking of September, certainly “Back to School” and football season come to mind, but there are other ways for restaurants to  hone their marketing skills to attract guests. The experts at FoodKonnekt have put together this infographic with numerous marketing opportunities for the month of September.

 

 


Restaurant Marketing Ideas for September (Infographic) posted first on happyhourspecialsyum.blogspot.com

Managing Your Restaurant’s Online Marketing Efforts

As a restaurant manager, you’re in charge of everything that happens in the restaurant. Adding marketing on top of that can sometimes feel overwhelming, but you can’t afford a dedicated marketer. You might be wondering how you can tackle this onerous task on your own.

It will require a little bit of thought, a touch of strategy, realistic goals and some perseverance, but you can indeed make a successful run with your marketing. The real trick to your success will be in acting strategically with your marketing campaigns and moves while keeping your customers happy and well-fed.

The best marketing for any restaurant is the food and the experience. If these are bad, no amount of online marketing will save you. But if you’re facing a crew of regular customers and almost no new business, here’s how you can start improving your marketing. Here are some suggestions to make running your own restaurant marketing a little bit easier.

Target Properly

All restaurants cater to certain types of people. Be clear about the demographic that you’re working with so you can focus all of your efforts on attracting them. Through word choices and proper targeting, you can make sure that the people you want will resonate with your message.

Master One Marketing Channel, Then Expand

One of the biggest mistakes that restaurant owners do when running their own campaigns is to try to do too many things at once. They’re running local PPC campaigns, a ton of social media platforms, trying to blog daily, and taking pictures like professional photographers. Unfortunately, that doesn’t leave enough time to do what really counts: run a restaurant.

Stick to one marketing channel, keep it very simple, and determine whether or not it’s worth it before you move on to the next one. Note that some marketing methods will require a certain amount of capital to show a measurable result, notably PPC ads, and all will require time to get noticed.

Delegate

You’re the master (or mistress) of the restaurant, but you don’t have to be the one who does everything that is involved with marketing. As mentioned later on, there may be people on your staff who can take care of some of the facets of marketing your restaurant. Your employees are going to be the best asset that you have for spreading out the many marketing tasks.

 

Local PPC

PPC stands for pay-per-click. It is a type of internet advertising most associated with Google, but companies like Facebook also provide PPC advertisements. In a nutshell, you tell a PPC advertiser your budget and how much you’re willing to spend for each click that you get on your ad. The more you’re willing to spend, the more likely your ad will get shown in a prime spot. Every time someone clicks your ad, the PPC advertiser gets a little money from your ad budget.

PPC ads are a very potent way to get attention. They are also a very easy way to lose a lot of money. You have to do your homework so that only the right people see your ads, but it isn’t as hard as you might imagine. Expect to pay at least $500 to the PPC Company for an ad spend to run a serious PPC campaign.

Social Media

Facebook remains an excellent means of reaching out to your potential customers to let them know about deals and specials that are coming down the pike, but it’s much harder to attract new business through a social media page than it used to be. If you want new business to come through Facebook, you’ll have to learn how to use Facebook’s PPC ads.

 

But social media does have other marketing uses than just attracting new leads. The best way to use social media these days is to put systems in place which encourage customers to talk about their experience at your restaurant. Make it easy for your customers to give feedback. By responding to feedback, you can start a conversation that will make people more likely to return to your restaurant. Think of your social media page as less of a billboard and more of a secret fan club and you’ll be on the right track.

Reviews

Platforms such as Yelp, TripAdvisor and others are excellent places where potential diners are able to get honest and unbiased reviews of restaurants, hotels, and services around the area. These are incredibly important these days. You need to be able to be found on these platforms with accurate information. This is a place where you can shine, so it might be good to encourage your regular patrons to log onto these platforms and offer their reviews.

Make sure to have someone (whether it’s you or someone else) respond to the reviews that you receive. This lets readers know that you care about customer feedback.

Google MyBusiness

If you dig into internet marketing, you’re bound to run into the term SEO. For a restaurant, an accurate Google MyBusiness entry and a quality website are all you really need to take care of this. Google MyBusiness makes those wonderful sidebars you get full of information about a particular restaurant after a search.

 

You want to provide as much information to Google as you can about your business. They want to know the hours, your menu, what services that you offer, and more. When they have that information in their database, along with reviews and other mentions of you, your ranking goes up and you’re more likely to be featured as one of the ‘six pack’ of restaurants that show up when you search for terms like ‘italian restaurant (cityname)’ and ‘(cityname) thai food.’

Pictures

With a young, bright staff, you’ve most likely got a shutterbug in your midst. See who loves taking pictures and whether you can get them to help you out with creating photos of your restaurant. Nearly every kind of online marketing channel will need photos, and you can never have too many of them to choose from.

It takes some serious skills to run a restaurant. You have to be the jack of all trades and a master of many of them, too. Not only that, but you have to be good at doing marketing to get the word out about your favorite place in the world. If you haven’t dipped your toes into online marketing, choose one of the five options and get good at it before moving to the next. You may not need all of them, but they do build on each other to create a strong online marketing presence.

 


Managing Your Restaurant’s Online Marketing Efforts posted first on happyhourspecialsyum.blogspot.com

An Inspired Partnership, Wingstop Looks to Australasia and $1.5 Billion Dubai Food Hall

Wednesday 23 August 2017

How to Train Like a First Responder in the Event of Workplace Violence

Once a subject seemingly relegated to the occasional news report or movies and TV, the reality of active shooter incidents has steadily crept into the social consciousness at an alarming rate. Such events have taken place an average of 18 times per year over the past five years, more than double the same period a decade earlier.

As organizations seek to adapt to this growing concern, a greater focus is being placed on what a person can do to be safe and how to impart this vital information.

With the daunting task of providing critical information as quickly and effectively as possible, leaders from organizations big and small are faced with the same question: where does one even begin to train active shooter mitigation?

Thankfully, the same training utilized by first responders can easily be adapted and incorporated by any group, regardless of size or type.

Breaking through the barrier of discussing uncomfortable subjects, understanding common characteristics, learning from past incidents, and mental (if not physical) preparation are all essential to equip individuals with the tools necessary to response to a critical situation.

Addressing the Elephant in the Room

The biggest obstacle most companies have faced in the past and present with such training is the inherent discomfort and disturbing nature of an active shooter scenario. As with anything, challenging the status quo is likely to encounter resistance. Introducing active shooter mitigation into regular training curricula faces even more apprehension since the topic may come off as fear mongering or negatively impacting an organization’s brand.

The workplace is naturally seen as a safe space; a place where the day-to-day environment does not drastically change and a person can rightfully assume they will not encounter anything remotely resembling life-threatening danger. However, clearing the hurdles of trepidation begins with stressing the importance of why everyone should know how to respond to a workplace violence event.

Understanding the Statistics

The majority of active shooter incidents last three-to-five minutes whereas the average response time for law enforcement is approximately seven-to-ten minutes. That discrepancy means the individuals present during the occurrence may need to bear the responsibility of ensuring the safety of themselves and those around them until first responders arrive.

No one wants to learn these lessons the hard way and as such company leadership should always be proactive to reduce risk in the workplace. By providing the necessary active shooter mitigation resources, employees become empowered with the knowledge and tools needed to make informed decisions in a potentially hazardous situation.

The most critical aspect of any active shooter training is that it should be based on objective fact-based information so people are not instilled with fear, but rather knowledge. Knowledge increases confidence, with confidence comes decisiveness, and decisive action is what saves lives.

Despite the unpredictable nature of violent encounters and a lack of a clear-cut blueprint on who or where such situations take place, several key traits and characteristics can help indicate where and how an active shooter event may occur:

  • Over half (54 percent) of active shooter incidents occur in either areas of commerce or educational institutions
  • 97 percent of active shooters are males
  • 98 percent of active shooters act alone
  • 80 percent of shooters had more than one weapon to inflict maximum harm
  • 95 percent of active threat incidents occur during daytime hours when more people are present

It is worth noting the above statistics by themselves are by no means concrete evidence an active shooter event will take place; a lone male on a school campus during the day does not necessarily mean he will do anything bad.

Recognize the Warning Signs

These statistics, however, may support any concerns when taken into context and coupled with additional peculiar factors that warrant action. The ubiquitous “See Something, Say Something” slogan seen in post-9/11 travel is generally the go-to mantra for proactively addressing suspicious behavior. Of course, a key problem lies within the otherwise sound motto: what should one be looking for and to whom should they say something?

The Clackamas Town Center Mall shooting in 2012 is an example of “See Something, Say Something” warnings and indicators that seem apparent in hindsight but were overlooked at the time. The shooter in this instance wore a hockey mask and was loading his rifle in the parking lot as shoppers passed him by. In interviews following the shooting, these individuals said they thought the assailant was wearing a paintball mask and had a toy gun.

Although playing paintball is not something people normally do at malls, it is common for the brain to process unusual circumstances as something more familiar, as unlikely or impractical as it may be.  Recognizing peculiar behavior in addition to understanding common characteristics of a shooter can aid in what to see. By developing situational awareness based on learned knowledge, a person may report what they see to local security or law enforcement so proactive measures can be taken to prevent a potentially harmful situation from taking place.

Warning signs may not always be presented as visual indicators, but rather as subtle comments that portend danger. A corollary to the previous motto can also be “Hear Something, Say Something.”

A 2000 incident in Torrance, CA was preempted by a woman asking her coworkers to “be a good witness” if her husband showed up at the workplace. The comment struck nearby employees as odd, but did not register as something that would foreshadow the subsequent shooting.

A key point needs to be made that such case studies should not be used to pass judgment on the actions of the brave individuals who endured a frightening situation. In their training on the subject matter, first responders leverage such situations into “what if?” thought exercises so they’re looking (or listening) for possible indicators of danger and can respond accordingly.

 

Develop a Plan, Practice the Plan

Emergency workers develop mental resiliency through a simple yet effective process: develop a plan and practice the plan. How these plans are developed and the means they are practiced will differ from organization to organization, based on company culture and values.

Regardless of differences, all emergency response plans are rooted in a firm understanding of common characteristics of an active threat, when to see/hear something and say something, and how lessons from past events can be adapted to avert future harm.

Providing employees the tools and knowledge needed to identify, prevent, or survive an active threat situation will not only enable them to save their own lives, but also those around them. This vital information extends well beyond the workplace and can empower individuals with the ability to make informed decisions in times of crisis. Under stress we never rise to the level of our expectations, but rather fall to the level of our training.

 


How to Train Like a First Responder in the Event of Workplace Violence posted first on happyhourspecialsyum.blogspot.com

Food Allergy News and Tropical Smoothie Celebrates Milestone

Tuesday 22 August 2017

MRM EXCLUSIVE: Ensuring That You Retain Your Employees

For any business, it’s vitally important to retain employees. Losing staff members is not only disruptive, but it’s also costly and time-consuming to find new staff and train them. Together with Nisbets, specialists in catering supplies, we assess how to retain employees within a business, and why they leave when things appear to be going wrong.

Environment and relationships with work colleagues were the two most crucial factors in retaining staff, according to the most recent Nisbets survey, with 16 percent of respondents citing these elements “very important.” This was followed by work/life balance -14 percent. Interestingly, pay came in at number four in the list with 13 percent and working hours/shift patterns at number five with 12 percent and just below this, was the offer of training opportunities with 11 percent.

Although Aideen Whelehan, human resources manager of London’s Lancaster Hotel, agrees and suggests that colleague relationships are important when trying to retain staff, even more so are managers’ relationships with their teams. “We’ve been focusing on this for the last three years and it’s really had an impact. Some people work for money but for most people it’s the person next to you and your manager. This is the person to whom you report so you really have a problem if you can’t connect with them. That’s why many people leave their job.”

Alongside the reasons stated, company culture is another reason why people tend to leave a business. Jo Fowle, managing director of Urban People Recruitment, thinks people tend to stay in a business where they feel part of the culture, somewhere they feel valued. “Companies need to invest time, effort and money in ensuring people come first,” she says. “Richard Branson has been quoted saying that his employees are the company’s top priority.”

Is It All About Pay?

The Nisbets survey has shown that pay isn’t the most common reason as to why individuals leave a business. According to Fowle, pay isn’t high in priority when people leave. “They may say it is, but when you probe further, you find out it’s about a raft of different aspects,” she says. “We find it’s usually that they’ve reached a point where they aren’t learning anything new or growing as an individual. This is key for many people, who may feel stagnant and unable to develop their role. This is one of the strongest leverages to make them look outside their existing company.”

The Nisbets survey has shown that pay isn’t the most common reason as to why individuals leave a business.

Whelehan claims that pay does get people through the door, however, she also suggests that it doesn’t mean they will stay. “You pay someone once – it’s what they expect so it’s only going to make a difference if you pay them more, again and again. The hotel industry isn’t synonymous with massively high salaries.”

Contrary to the industry norm, owner of Gibbon Bridge, Janet Simpson, a four-star hotel in Chipping, Lancashire, pays all staff by the hour “which is not normal practice in the catering industry,” she says,” but if you pay by the hour then you’re not asking them to do something in their own time.” To maintain service standards, all 40 staff members are given in-house training and the opportunities to learn new skills through taking NVQs.

It’s clear that staff development is crucial to staff development; The Lancaster Hotel has a low staff turnover because it develops people and opportunities “whereas some industries don’t,” Whelehan says. “We invest in development opportunities and give people the chance of promotion.”

Those working at the hotel that are based in a supervisory role, such as the reception shift leader, can apply for the ‘Future Leader’ program. After interviews, 16 people are selected to start the programme with two days’ a week training for seven months. “They work in between, we connect them with the business and expect them to develop and stay with the hotel,” says Whelehan. They have the opportunity to listen to the top people in the company about all the elements of the hotel such as strategy and finance, as well as attend seminars.

Through the apprenticeship scheme, young people at the hotel are matched with an appropriate senior member of the team. Whelehan says: “When we had a new painting and decorating apprentice, we buddied him with a senior member of staff so they were working together. The apprentice’s interpretation of work is going to be different to someone who has worked here for 30 years. The benefit for the apprentice was to learn from the stories and experiences from the older colleague and vice versa. They shared experiences. This wouldn’t work with everyone, but we knew this would work well with these particular individuals.”

Engaging with Team Members

Simpson does agree that employee relationships are important, but “one of the most important aspects of staffing is ensuring everyone feels valued at all levels. Our ethos has been to create a community and family feel through the team.” Simpson has retained her core team since the hotel opened 34 years ago which is impressive. “The success of my retaining staff is being on the shop floor and managing the business 24/7, two way communication with my team and making sure they are part of the success of the hotel,” she adds.

The majority of team managers have regular one to ones with their team at the hotel. Whelehan says: “It’s vital for managers to engage with their team, get to know them and have real relationships with them. If you have ten team members, it will take a while to engage with all of them. At first, the manager initiates the one to ones, but eventually the meetings can be driven by the team member. You can’t get to that situation unless you’ve done the groundwork and developed relationships.”

Additional Benefits and Rewards

Perhaps the key to keeping staff is to recognize the hard work that they do. Fowle says: “Employees must feel valued and recognised that they are doing a job well, not just once but regularly.”

Although perks can help in the job, she does suggest that they need to be tailored to the individual. “You can’t assume everyone wants the same thing – for example, not everyone wants a discounted gym membership.”

Employers should always look after their staff and families. “Make them feel appreciated and inspire them to increase their skills and provide the opportunities for them to move forward within the business.”


MRM EXCLUSIVE: Ensuring That You Retain Your Employees posted first on happyhourspecialsyum.blogspot.com

12 Reasons Restaurants Need To Add Mobile To The Menu (Infographic)

Adopting a mobile app is critical for any restaurant that hasn’t already done so.  It’s been proven time and time again that mobile is not a trend.  It’s here to stay.

Mobile has had a tremendous impact and growth over just the last year. From 2016 to the projected numbers for 2017, mobile payments have grown $35 billion. And, more and more consumers are expecting restaurants to provide tech tools like smartphone food apps, mobile payment options or electronic payment at the table. Failing to meet this growing expectation of customers means delivering a bad customer experience and turning away potential diners.

Mobile is a diving board into a lot of other new and still-developing technology.

This isn’t just another tech-fad that’s going to disappear. Everyone is going mobile and trying to tap its potential benefits, especially those benefits that allow a business or restaurant to improve the customer experience and even boost sales. For restaurants, some of the most interesting data is that the majority of diners feel that restaurant technology, like mobile apps, improve their guest experience and 34 percent of diners say these tech options influence their decision to dine out or order takeout/delivery more often. Thus, there’s a definite connection between mobile’s ability to drive sales and bolster return business.

Mobile has the bonus of giving brands, including restaurants, more access to their customers, whether they are first timers or long-time patrons. Nearly everyone today has a smartphone, and they check it a lot, especially the younger generations. Thus, mobile delivers a channel where the customer is ever present and always active. Best of all, it creates the opportunity to target customers when they are most receptive to restaurant-based messages.

In other words, mobile lets you target customers when they are hungry and presently looking for a place to dine. Thanks to mobile, timely relevance is a huge persuader for customers. If you put your restaurant’s messages in the right location, at the right time, you’ll attract that person to your business. However, if someone can’t find your brand when they want to (this includes your menu, address/directions, and other relevant information), then you won’t find them eating at your establishment. Consider the infographic’s data that 69 percent of people look up a business location on their smartphone or tablet device; if that info isn’t available to them, they’ll move onto another eatery.

Mobile technology is great and is only getting better. Aside from the increasing expectation by consumers that businesses have mobile technology and tools available, the second most compelling part of mobile is that this is just the beginning; we’re only just starting to scratch the surface of the potential that mobile can have. Mobile is a diving board into a lot of other new and still-developing technology. Not only will you fail to meet customer expectations by continuing to ignore mobile, but you will also be ignoring the future itself.

 

 

 

 

 


12 Reasons Restaurants Need To Add Mobile To The Menu (Infographic) posted first on happyhourspecialsyum.blogspot.com

Lessons on Making Big Data Work for Your Restaurant

Big data is on everyone’s lips these days, and every conference has a track or two dedicated to it. As a restaurant owner, you know you probably should pay attention and even do something with it, but where do you start or how do you make sense of it?

This is a short guide to give you some pointers and hopefully get you started on this data journey.

Lesson 1: Data Types

 

You have two types of data:

 

Structured Data: This type of data comes from the different systems you use internally. If you haven’t already explored the systems, most will provide ready-to-consume analytics and reports. Check with your vendors if you are unsure.

 

The most common sources of structured data in your restaurant are:

  • Your POS: What menu items are selling, who is buying them and how much they are spending
  • Your accounting software: How much you spend on food, on rent, on electricity, on labor
  • Your suppliers: How much you spend on every item offered in your menu
  • Your reservation system: Repeat customers, customer preferences, reservation trends and projected traffic
  • Your kitchen system: What are the most commonly ordered dishes, menu trends, labor cost per menu items

 

Unstructured Data: This type of data comes in many forms and is far more difficult to interpret and work with. The common sources for this data are:

  • Social Media: Likes, comments and feedback from guests, Tweets, Instagram and Facebook posts
  • Customer profiles: These would probably come from your reservation management system. You can get an understanding of the profile of your typical guest
  • Weather, season, traffic patterns
  • News

 

While unstructured data is not as clear-cut, making it more complex to interpret than structured data, you will still need both. Mostly because structured data will help you identify what is problematic, while unstructured data will tell you why you may have a problem. So for instance, your sales seem to drop every once in a while for no apparent reason, but once you start tracking weather, it seems like it rained on those days. If half of your restaurant consists of outdoor seating, it would be pretty obvious since rain can encourage customers to stay home and order food instead. Track and understand both types of data.

Lesson 2: Understanding Big Data – The Seven Vs

 

Each data source comes with its own characteristic and – yes – sometimes flaws. While it shouldn’t deter you from using them, it’s good to be aware of these seven data characteristics:

Volume: Getting data is great; getting too much data can be overwhelming. Learn how to attain value from your data and aggregate data at a level that makes sense. For instance, you can get a better understanding of patterns from weekly reports than daily, since daily can vary greatly day by day.

Velocity: Circumstances change and what was true yesterday might not be tomorrow. Also, there are ever-increasing sources of data. As a result, new data are created at an exponential speed, and it is important to be able to process them in a timely manner or they quickly become obsolete.  

Variety: Data come from many sources, in many shapes and forms. This is especially true when it comes to unstructured data, and 90% of data generated today is unstructured. Being able to interpret and integrate data is a challenge that shouldn’t be underestimated.

Variability: Meaning changes depending on context, and that is also true for data. A poor sale day on a sunny day may be a good day on a rainy day. Data can take different meanings based on outside context.

Veracity: Data has value only if it is accurate. Make sure you are working with valid data.

Visualization: The human brain is built to detect visual patterns. A bunch of numbers on a spreadsheet is harder to decipher. Put the data on a graph to be able to interpret it faster.

Value: The value of data is largely underestimated until you figure out how to make it work for you so you can gather incredible insight about your business.

Lesson 3: Where Do I Start?

Proceed in methodical steps.

1 – Find out what data you have readily available to you today from your existing internal systems. That would be your POS, your staff management system, your reservation and table management system, your inventory system, your kitchen software, etc.

 

2 – Figure out what external data influence your business. That would be social media comments, customer demographics, weather, traffic, season, and events in the community – pretty much any external data that would provide information on internal changes.

 

3 – Look for changes in patterns, unusual data variance or poor performance in your internal systems.

 

4 – Based on that research – and also on your observations about your business – make a list of issues you have seen, and start digging into the data you have to interpret how the issues can be resolved. Be curious; don’t stop at the obvious and don’t rely on gut feelings.

 

5 – Use data to identify the issue, understand how to improve, determine that the fix is working and measure the improvements.

Lesson 4: Big Data Helping Restaurants

Predict demand and plan accordingly: Based on historical data, stock perishables based on what customers will order as influenced by weather, outdoor temperature, season, holiday.

Drive thru: Change the digital menu items depending on the line. When the lines are long, foods that are quick to prepare are displayed first. When lines are shorter, it high margin items are displayed first.

Wow your guests: Know who they are so that the next time they come, they won’t have to remind you of their allergies or of their table preference.

Server data: Find out which servers are pushing high margin items, which server is always late, which server has lower tips, etc.

POS Data: Find out which item is not selling and replace it.

Social media: Get raw feedback about the whole customer experience.

The list can go on and on, but this should show you the importance of data for your business.

Big data is a big world and you should start small (pun intended). But by progressively becoming more familiar with the data available to you, you can unlock many opportunities, discover small changes with larger impacts, and learn more about how to make your restaurant a great success story.


Lessons on Making Big Data Work for Your Restaurant posted first on happyhourspecialsyum.blogspot.com

Bowling and Bocce, Reimagining Spago and Urban Farmer

Monday 21 August 2017

MRM News: Stirring Up Franchisees

bd’s Mongolian Grill has been operating a “Create Your Own Stir-Fry” dining experience brand since 1992. In 2005, it was the first U.S.-based restaurant to open a franchise in Mongolia. In this MRM news clip, Carrie Martin, Vice President of Operations discusses what bd’s Mongolian Grill looks for in a franchisee, the chain’s core values and why franchisees need to have a little “Mongo Magic.”


MRM News: Stirring Up Franchisees posted first on happyhourspecialsyum.blogspot.com

Can Cloud-Based Technology Solve Your Restaurant’s Turnover Problem?

 

Restaurateurs face many challenges in running a profitable business–from rising rent costs to constant shifts in consumer appetites–but one of the biggest pain points in the restaurant industry remains high employee turnover. According to recent findings from the National Restaurant Association, the turnover rate for restaurant employees is more than 70 percent– which can significantly impact a restaurant owner’s bottom line when you consider that training the average restaurant worker can cost up to $3,500.

 

Hiring, training, and retaining staff is a huge undertaking for restaurant managers, especially when it’s in addition to other essential tasks like marketing efforts and managing profitability. Limited visibility into business operations presents an additional challenge—it’s nearly impossible to stay updated in real time with both front- and back-of-house performance to ensure guest demands are met, product and staff costs are minimal, and payment processing is accurate.

 

Of course, choosing the right employees from the start is the most ideal strategy. But to hedge against uncertainty, there are a few ways that new restaurant technology can help ensure that employee turnover doesn’t result in a major hit to profits.

 

Manage Efficiencies in Other Areas

Employee turnover is unfortunately a given in the restaurant space, due to factors like a high volume of part-time and seasonal workers, so smart managers have recognized the need to take advantage of new and evolving technologies, such as real-time analytics, to stay ahead of the game in other areas. Rather than relying on proprietary client-server based point of sale, managers can combat current challenges using cloud applications that paint a more comprehensive picture of how business is running.

 

Cloud-based tools provide restaurant operators the ability to reduce costs and resources, increase usability and accessibility, strengthen security, and gain flexibility without the burden of traditional on premise applications. Physical tools cost more to produce, even when done at scale, while cloud-based tools are relatively inexpensive as they are virtual. Since cloud services can be acquired as needed, investment in a lot of capital is no longer needed to get basic processes running. Essentially, using the software allows operators to rent the service instead of buying them.

 

High usability and flexibility driven by cloud applications, coupled with lower initial and ongoing costs than traditional solutions, enable managers to focus on running their restaurants instead of managing technology. The shifted focus on staff increases productivity, improving servers’ operations and ultimately helping ease the pain of high workforce turnover in the restaurant industry.

 

In the challenging environment of restaurants, the ability to balance labor and inventory costs against sales, easily communicate between the front and back of house, and deliver on hospitality is critical – as is the ability to take advantage of new innovations that bring in new customers and drive repeat business. Cloud solutions facilitate faster, easier and more extensive business insights, which leads to better decisions by both managers and, ultimately, servers.

 

Cut Down on Upfront Training Costs

Of course, having access to these tools isn’t nearly as impactful if managers need to spend extensive time and resources training staff on them. The intuitive nature of cloud-based tools allows servers and managers to rapidly adopt and effectively use the application with minimal training, shortening training time while accelerating order entry and processing.

 

In fact, many software solutions are beginning to tackle this training issue head on, since learning a new system – particularly a new POS – can be such a drain on time for managers and employees alike. Instead of handing a new employee a menu to go home and memorize, “Training Mode” on a cloud-based POS system allows staff to walk through workflows, like inputting or cancelling an order, splitting checks, taking payment and more, without interrupting the regular flow of service. Giving an employee the skills and confidence on their first day on the job can transform the way they perform.

 

Additionally, real-time access to analytics on sales and server performance can help managers identify problems in service and address those problems quickly, driving improvements in productivity for individual staff members—and potentially identifying turnover risks before they occur.

Ultimately, many of the causes of restaurant employee turnover are personal ones—a seasonal workforce, workplace conflicts—and is largely out of managers’ control regardless of the environment they the foster. What is in their control, however, is investing in technology that can help other areas of restaurant operations be more successful, to ensure that employees walking out doesn’t translate into a restaurant closing its doors.


Can Cloud-Based Technology Solve Your Restaurant’s Turnover Problem? posted first on happyhourspecialsyum.blogspot.com

How to Win Every Customer’s Heart

Every service industry wrestles with one problem that is central to everything else we do. We pay a lot of advertising money to draw people ...